Return & Refund Policy
At [Your Stationery Shop Name], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Your Satisfaction Matters
We strive to provide high-quality stationery products and a seamless shopping experience. If you receive a damaged, defective, or incorrect item, we will work with you to resolve the issue as quickly as possible.
Return Eligibility
- Returns must be requested within 3 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Products showing signs of use, damage, or alterations may not be eligible for return.
- Proof of purchase or order confirmation is required for all return requests.
Non-Returnable Items
- Used or damaged products not caused by a manufacturing defect.
- Customized or personalized stationery items.
- Products returned after the 3-day return period.
- Items without original packaging or proof of purchase.
How to Request a Return
- Contact our customer support team within 3 days of delivery.
- Provide your order number and details of the issue.
- Submit photos if the item is damaged, defective, or incorrect.
- Once approved, return instructions will be provided.
Refund Process
After we receive and inspect the returned product, your return request will be reviewed and validated. If approved, your refund will be processed to the original payment method.
Refund Timeline
- Return requests are subject to verification and validation.
- Approved refunds are typically processed within 2-3 business days after inspection.
- Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately. We may request photographs of the item and packaging to assist with the verification process.
Contact Us
If you have any questions regarding returns, refunds, or order issues, please contact our customer support team. We will be happy to assist you and ensure a smooth resolution.